- Freeze the body, head, materials, finish, and options in one written spec.
- Ask for a quote that separates the base price, upgrades, shipping, and tax.
- Confirm whether the exact build is stocked or made to order.
- Inspect the delivery on arrival and follow the seller's damage window.
Freeze the configuration
A custom doll is a combination of parts and finishes, not a single product name. Write down the manufacturer, body number, head number, material for each component, finish, selected options, and the photos used for reference. Ask which visible features are optional. A named model can have several configurations with different totals. The goal is one specification that both you and the seller can point to if something changes.
Build a written spec sheet
Create a simple document with the order details: body identifier, head identifier, body material, head material, height, weight basis, skeleton type, finish, accessories, and any custom requests. Add the seller's name, the quote date, and the configuration price. Save the listing photos and the seller's written answers. If the seller uses a different nickname for the same body, record that too. A clear spec sheet is your best protection against a mismatch.
Break down the quote
Request the base price, each upgrade, shipping, and tax or duty treatment separately. A starting price is not a configured quote. If the seller bundles options, ask for the individual prices anyway. Confirm the currency and whether the total includes delivery to your address. If a component changes, ask for a revised written total and a description of the replacement. Do not rely on a chat message that disappears.
Production is not transit
Ask whether the exact build is stocked or made to order. If it is made to order, ask when production starts and how long it is expected to take. Then ask for the transit estimate separately. A single delivery window can hide a long production period. If the seller claims US warehouse stock, ask for the location and the date it was checked. A listing that accepts orders is not proof of local stock.
Delivery logistics and inspection
A full-size doll arrives in a large, heavy package. Confirm the carrier, the delivery method, and whether a signature is required. Measure the route to the storage space and plan a two-person lift. Inspect the packaging and the doll on arrival, take photos, and report any damage within the seller's window. Irontech's published policy asks for contact within three days of receipt. Keep the packaging until the inspection is complete.
Cancellation, returns, and warranty
Custom orders often become noncancelable once production begins. Ask when that point occurs and what happens if you need to change the configuration. Confirm the return policy for a custom product and whether any defect is handled by the manufacturer or the seller. Ask who supplies replacement parts and what evidence is required for a claim. Get the answer in writing before paying.
Payment and privacy
Use a payment method with buyer protection where possible. Confirm the billing descriptor and whether the seller offers discreet billing. Ask how the package is labeled and whether the carrier requires a signature. Keep the order confirmation, the spec sheet, and the seller's policy links together. If the seller cannot explain the billing and delivery privacy, treat that as a warning sign.
A final checklist
Before you pay, confirm the body and head identifiers, both materials, the height and weight basis, the skeleton, the finish, every option, the configured total, the shipping cost, the tax treatment, the production estimate, the transit estimate, the cancellation point, the damage window, the warranty contact, and the packaging policy. If any item is missing, ask. A good seller will prefer a clear order to a disputed one.
Questions to ask before buying
Can I cancel a custom doll order?
Irontech's published policy indicates that cancellation may be possible only before production begins. Confirm the exact terms for your order before paying.
How long do I have to report damage?
The window is set by the seller. Irontech's published policy asks for contact within three days of receipt. Inspect the delivery on arrival and confirm the evidence requirements.
Is a deposit refundable?
That depends on the seller and the stage of production. Ask before paying, and get the answer in writing. A custom order may become nonrefundable once production starts.
Should I pay with a credit card?
A payment method with buyer protection can be useful, but the seller's terms still control. Confirm the billing descriptor and the dispute process before paying.
Useful pages and sources
This is a buying guide, not a hands-on review. Specs and store terms change; check the exact model before you order.
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